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"Feeling privileged...."

About: Burnley General Hospital / Ophthalmology

We are so fortunate and privileged to receive care and treatment from the dedicated, talented professionals, who make the Opthalmology Department at BGH such a successful unit. The care I’ve received, while being treated for Glaucoma and having cataract surgery, has been outstanding, in every aspect. The organisation and contact arrangements have been first class. I’ve been kept well informed at every point by the lovely staff...nothing is too much trouble and their tea and toast making skills are legendary! Every member of the team from the eminent, skilled surgeons to the kind, personable ladies and gentlemen, who keep everybody calm when drops are administered and wheel chairs are pushed, make this a pleasant, positive experience for all patients.

You deserve your wonderful new building, which, I’m sure, will enhance the patient experience and give the dedicated professional staff the state of the art working environment which they so richly deserve. Thank you for my eyesight...

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Responses

Response from Burnley General Hospital 6 years ago
Burnley General Hospital
Submitted on 23/03/2018 at 15:15
Published on nhs.uk at 16:06


Thank you for taking the time to tell us about your recent treatment and surgery within the Ophthalmology Department at Burnley General Teaching Hospital for Glaucoma and cataracts.

It is lovely to receive such positive feedback regarding the care and treatment you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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