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Patient and reassuring staff

Posted By Farmer123

"Patient and reassuring staff"

About: Queen Margaret Hospital / Day Surgery

(as the patient),

I was admitted to Day Surgery to have 6 teeth removed under general anaesthetic, prior to beginning radiotherapy treatment for tonsillar cancer.

The staff in the Day Surgery ward were extremely professsional, friendly and kind both on the day of the procedure and during the pre-op check the day before. 

The nurses also made my wife welcome when she came to sit with me as I recovered before going home. They ensured that we both understood the aftercare and homecare advice. 

The patience and reassurance of the staff was much appreciated at this difficult time.

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Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 6 years ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife

Submitted on 03/04/2018 at 14:05
Published on Care Opinion at 17:28

picture of Nola Cassidy

Dear Farmer123

Thank you for taking the time to post feedback on Care Opinion, I'm glad to see that you and your wife were treated with kindness and professionalism from friendly staff during your pre-op check and your admission. Our focus is patient centred care and It looks like we got it just right for you. I will share your post with all the staff who will appreciate your comments. I wish you well in the next stage of your treatment.

Kind Regards

Nola

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