"Made a difficult few hours easier to cope with"

I attended an appointment at SWSBS clinic after my 3 year mammogram outcome was ‘unclear’. The clinic staff were welcoming and helpful directing me to a warm light and airy waiting room. I was collected promptly at the time of my appointment and taken to a room where the nurse introduced herself. She then checked my details and explained the initial steps of my appointment. From there I moved into another waiting room after changing into a gown(top only which covered all it needed to lol).

At each stage of the examinations I was treated politely, with attention and thoughtfulness. Unfortunately I had to wait longer than expected as there was a backlog but Members of staff kept me updated and checked if I needed anything. Thankfully the outcome of these showed no need for treatment and I left the Clinic two hours after arriving. I appreciate the care I received which made a difficult few hours easier to cope with.