"Mutual respect - suggested training"

I visited RNOH as an outpatient for the first time recently. At reception I was asked to provide details of my next of kin - name, relationship status, their address etc. The receptionist just couldn't get his head around the fact that he was talking to someone who is gay. I confirmed that we are married. He constantly referred to my (female) partner as my husband and then seemed surprised that we should live at the same address.

This conversation was far from private, and ironically the walls in the area were plastered with notices warning patients that NHS staff deserve to be treated with respect and that any signs of discriminatory behaviour towards staff on the grounds of race, religion, sex or sexuality is unacceptable. I totally agree with these sentiments, but surely it should be reflected in the way that NHS staff deal with patients as well. Some training on the subject is surely in order here?

Is this 2018 or not?!