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"They have given me my life back"

About: Queen Margaret Hospital / Day Surgery

(as the patient),

I had this procedure carried out at Dunfermline queen Margaret day surgery, having never been a patient in hospital i did not know what to expect. 

I received the best health care I could have wished for, everyone involved in my procedure, the nurses, theatre staff and surgeon were wonderful from beginning to end, I felt very vulnerable entering the hospital and all my trepidation fell away with the excellent care humour and compassion I encountered. One of the nurses even had a giggle with me as I attempted to put my mascara on an hour after my op. 

The whole ward had a positive and upbeat attitude, I was made endless cups of tea which was hugely appreciated. The ward was spotlessy clean and the lovely cleaning lady had a smile for everyone. At all times I was checked up on and made fully aware of my procedure, this was done in a professional and reassuring manner. The theatre staff were absolutely wonderful, keeping my spirits high. I cannot thank everyone involved in my care enough. I have been ill for a long time although not life threatening it has been difficult.

These people... all of them have given me my life back. 

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Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 6 years ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife
Submitted on 22/03/2018 at 15:22
Published on Care Opinion at 15:30


picture of Nola Cassidy

Dear Dundee girl

Thank you for taking the time to post about your first experience in hospital, I am glad through excellent care, compassion and humour we were able to alleviate your fears. The day surgery team work hard creating a positive and upbeat atmosphere for patients, the domestic staff work hard to keep the ward area spotlessly clean I will make sure they are made aware of your lovely comments.

By sharing your experience through care opinion it will help to make others in the same position you were more at ease about coming in to hospital for the first time.

I will share your lovely comments with all the staff you have mentioned and hope that your recovery is going well

Kind regards

Nola

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