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I experienced the most fantastic care

Posted By Very Happy

"I experienced the most fantastic care"

About: Dumfries & Galloway Royal Infirmary / General Surgery

(as the patient),

I have recently returned home from a 4 night stay in B3 at DGRI. I experienced the most fantastic care from the staff there. They were caring, sympathetic, diligent, hard working and simply lovely. Nothing was too much trouble for them, Dave, Helen, Peggy, Alistair the student, HCSW’s and the domestic staff all went above and beyond to make me feel welcome and aid my recovery.

At one point I was a bit miserable about not getting home, Dave just stopped what he was doing and sat down for a few mins, reassured me, made me laugh a bit and then I carried on with my day. That one act of genuine care and compassion is what made B3 really stand out for me. I salute NHS D&G and all who sail in the B3 ship as these folks managers you should be very proud!!  

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Responses

Response from Joan Pollard, Associate Director of Allied Health Professions, NHS Dumfries and Galloway 6 years ago
Joan Pollard
Associate Director of Allied Health Professions,
NHS Dumfries and Galloway

Professional Lead for Allied Health Professions

Submitted on 28/03/2018 at 07:42
Published on Care Opinion at 11:28

Dear Very Happy,

Thank you for taking the time to feed back upon your experience in B3. It is great to hear of such wonderful care. Your feedback has been shared with the nurse in charge who was delighted and is passing your comments on to the team.

I hope you are recovering well.

Best wishes

Joan

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