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Awful treatment

Story from nhs.uk

"Awful treatment"

About: Preston Road Surgery

I called to register a few months back and i brought all the documents required. I ve been told that someone will call me in order to finalise the registration, moment when I'm gonna see a assistant. Nobody called me and every time when I called, the line was busy. Now, after 3 months I got a chance to speak with somebody, told me frankly to fill the forms again and to wait 3-4 weeks. I suffer of HPV and cervical cancer, even if i required for a gp to have a look at me, they said that's impossible !!!!

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Responses

Response from Preston Road Surgery 5 years ago
Preston Road Surgery

Submitted on 13/01/2019 at 16:31
Published on nhs.uk at 17:05

We have discussed this with the whole practice.

We think you may have placed comment in error - possibly for the wrong practice - as our procedure for registrations is not what you have highlighted at all.

We do not call back patients to finalise their registration.

We have a system in place where patients can register in person on the same day if you provide all the necessary documents.

Please let us know if you still believe that your comment is for this practice - you can contact the practice manager either in person or on the phone (0208-904-6442).

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