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Totally rubbish

Story from nhs.uk

"Totally rubbish"

About: Rochdale Infirmary / Maternity

2 nd pregnancy both scans were brief and hurried 12 weeks and 20 weeks. A group of sonograph sat in the front room busy talking. When you tell them you are here for a scan then they give you a horrible look then tell you to wait in waiting area.

Other part was midwife took my blood pressure with my very thick jumper on and told consultant it was high then consultant did it herself 10 mins later which was normal.

You can tell these people don’t want to be there and just very unprofessional.

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Responses

Response from Rochdale Infirmary 5 years ago
Rochdale Infirmary

Submitted on 10/08/2018 at 15:31
Published on nhs.uk at 16:06

Thank you for the feedback, and please accept my apology for an unsatisfactory experience of our hospital.

Our aim is to provide consistent excellent patient care and experience, so I am sorry it appears we have not achieved this for you during that period of care.

Should you remain dissatisfied with your care and want to take any point further please contact our Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Choices, so we can discuss and address the matters expressed in your post.

We are committed to improve our patient experience and therefore we appreciate you bringing this to our attention.

Regards,

Head of Patient Experience

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