"Not great first impression"

Been waiting 3 months for an appointment. I eventually called and was informed that my son had been 'accepted' & would receive an appointment in the post . One month on, still hadn't heard anything, so called again. I was asked to hold on the line. Advisor returned asking if I could come in tomorrow. So from waiting for 3 months, I have now been given 24 hours to find cover for my job which is impossible. I was then informed, if I couldn't come in tomorrow, someone would call me back with an appointment.....we'll see......