"Reception staff difficulties"

This review is on behalf of a friend without internet access. My friend visited the surgery and upon her return home cried.

My friend went to the surgery to pick up a prescription. She approached the desk and said good morning. After 5 minutes the receptionist looked up and said "yes". My friend asked for her prescription and without the receptionist looking in the prescription box she asked my friend when was it ordered. My friend struggled to remember and told the receptionist she was not sure. Again without the receptionist looking in the prescription box she said to my friend "If you have not given 3 days notice it will not be ready". The receptionist turned her head back to the computer screen indicating the conversation was over.

My friend left the surgery without her prescription feeling she had done something wrong.

She had no medication that weekend. My friend is a polite gentle soul who deserves a little politeness.

A smile and courtesy costs nothing - I would ask the receptionists to put theirselves in the patients shoes occasionally. Thank you.