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Care Opinion

Friendly and helpful staff

Posted By Fussy

"Friendly and helpful staff"

About: Forth Valley Royal Hospital / Dermatology

(as the patient),

I had a melanoma removed in November and had to go back to have another possible cancerous growth removed, I was a bit nervous as the first experience wasn't great however what a difference this time as it was a different team, Kirsty and Susan who could not have been more friendly, helpful and mad the experience a whole lot better this time round

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Responses

Response from Leigh Smith, MASScot- Melanoma Action and Support Scotland 6 years ago
Leigh Smith
MASScot- Melanoma Action and Support Scotland

Submitted on 22/03/2018 at 17:32
Published on Care Opinion on 23/03/2018 at 12:04

Dear Fussy,

It is kind of you to take the time to make a positive comment which I am sure the staff will appreciate.

Leigh

Melanoma Action and Support Scotlan

d 0773 823 1260

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Response from Kirsteen Easson, Surgical Skin Nurse Practitioner, Day Surgery, NHS Forth Valley 6 years ago
Kirsteen Easson
Surgical Skin Nurse Practitioner, Day Surgery,
NHS Forth Valley

Submitted on 23/03/2018 at 10:24
Published on Care Opinion at 10:25

Thank you so much for leaving such supportive feedback which I have shared with our team. I am sorry that your first experience was a difficult one but I am glad to hear that this time round you had a positive experience. It can be a very anxious time coming into hospital and we strive to provide a friendly, relaxed but professional experience and I am pleased that this is how you felt. I hope your wound is healing well.

Thanks again.


Kirsty

Kirsteen Muirhead

Minor Operations Nurse Practitioner.

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