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Pharmacy/medication

Story from nhs.uk

"Pharmacy/medication"

About: Mid Yorkshire Teaching NHS Trust

After being registered and seen by nurse and doctor who were all professional, caring and good at their job I was appalled to find there was no means of accessing the medication as pharmacy was closed. They tried to locate out of hours doctor to give me a prescription for a chemist but couldn’t find one. Instead I had to drive 13 miles from Ponefract to Pinderfields to access my medication. This is a joke. Some patients would be unable to do that journey. Surely a hospital pharmacy should be 24/7. Apparently there is a ‘man with a van’ who does the same journey several times a day for medication for the hospital. The pharmacy at Pinderfields closes at 5pm so where do they go to next? Dewsbury ? I felt sorry for the staff as they are doing an excellent job for MYT.

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Responses

Response from Mid Yorkshire Teaching NHS Trust 6 years ago
Mid Yorkshire Teaching NHS Trust

Submitted on 19/03/2018 at 07:55
Published on nhs.uk at 09:05

Thank you for taking the time to post your comments.

It is clear from your posting how frustrated you have been left feeling, which is not something we would want anyone to experience.

I am sorry that the pharmacy was closed.

I can only apologise for the inconvenience that this has caused and I would like to assure that you your feedback has been shared with the Pharmacy Manager.

If you would like to discuss your concerns further, please do not hesitate to contact our PALS team on 01924 542972 (Monday to Friday 8:30 am till 4:30 pm) or via email on pals@midyorks.nhs.uk.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

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