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Admin staff refused to book appointment

Story from nhs.uk

"Admin staff refused to book appointment"

About: Northampton General Hospital (Acute) / Ophthalmology

Tried to book my appointment, you either wait in the queue phone loop for a long time, or get a answer message where you can't leave any details. When eventually getting through I was spoken to quite rudely they refused to book my appointment as it had been too long (4weeks since letter sent) according to their procedure I am no longer entitled to be seen. Even after explaining the above and health reasons why they still refused to book an appointment despite of the consultant saying he needed to see me in his clinic.

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Responses

Response from Northampton General Hospital (Acute) 6 years ago
Northampton General Hospital (Acute)

Submitted on 19/03/2018 at 08:56
Published on nhs.uk at 10:06

We're sorry to hear about the difficulties you've experiencing in trying to make your appointment.

Please speak with your GP and also contact our Patient Advice and Liaison Service - they can be contacted in the following ways: ?By telephone: 01604 545784 (9.00am – 4.30pm weekdays; answerphone at other times)

E-mail: PALS@ngh.nhs.uk

Write to us at: Northampton General Hospital NHS Trust, Cliftonville, Northampton NN1 5BD

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