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Long wait in reception area

Posted By quote334

"Long wait in reception area"

About: Rotherham PCT

(as the patient),

The waste/duplication/inefficiency I want to tell you about is:

Long wait in reception area, waiting to be seen by the consultant.

I know about this because on 3 visits I experienced a 2 hour, 2 1/2 hour and 3 hour wait respectively.

More about:
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Responses

Response from Helen Wyatt, Manager, Patient and Public Involvement , Quality Assurance Team, Rotherham Clinical Commissioning Group 12 years ago
Helen Wyatt
Manager, Patient and Public Involvement , Quality Assurance Team,
Rotherham Clinical Commissioning Group

I support the organisation in making sure that the voice of patients and the public is heard and used in planning services. This involves running events, managing surveys, and building networks with the local community.

Submitted on 05/07/2011 at 10:32
Published on Care Opinion at 17:33

This comment was posted from our Stakeholder event in June. We are asking for help in identifying waste and inefficiencies within health services, as we want to make provide the best value we can for public money.

A full report of the event has been sent to attendees and NHS Rotherham Board. Details of specific actions and issues have also been passed to commissioning staff for action.

Specific Issues Raised Above

It can be very frustrating to have long waits for appointments. If you can let us know the specific service this relates to, I can ask my colleague to look into this issue further.

Many thanks

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