"Changed not for the better"

I don’t visit often and if I do I see the Anp frankly she is far better than the doctors here! But this time I needed to see a nurse, from start to finish it was a diabolical experience, receptionist didn’t put my call on hold I could here them referring to me as she & her, and mr such a body ordering his prescription in the background I no his address name and medications!,,,, having arranged the appointment was called by a rude practice nurse as to why I booked for a particular injection??? Well because in my vaccination book your nurse had written it was due!!! The attitude was awful, I have myself worked in a gp surgery for 22 years and believe me I no the ins & outs of general practice, I do not need a lecture on Imms & vaccs. Only to have a voicemail to cancel the appointment a week later thanks I was going to cancel anyway as it seems you don’t wAnt me to have this & I don’t wAnt to come to this surgery , as since the merger it’s run like a dogs dinner it’s disgraceful to say the least.

I will consider changing gps! And I do want feed back.