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Pacemaker replacement Cardiac department ward

Story from nhs.uk

"Pacemaker replacement Cardiac department ward"

About: Royal Stoke University Hospital / Cardiology

Thank you so much for all the kindness, help and professionalism that all staff showed my mother (aged 92) when she attended yesterday to have her pacemaker replaced. The service was exemplary in all respects. Mum thought that all the staff were lovely and made the experience she wasn’t looking forward to much more bearable than she was expecting. Even the sandwiches were nice!

She has asked me write this for her and would be grateful if you would pass the message of thanks onto the staff involved in her care.

Best wishes

Pam and Alison (daughter)

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Responses

Response from Royal Stoke University Hospital 6 years ago
Royal Stoke University Hospital

Submitted on 28/03/2018 at 20:45
Published on nhs.uk at 21:06

Dear Pam and Alison,

Thank you so much for taking the time to feedback around your experience of our hospital. Our staff really do appreciate knowing they've made a difference to our patients. I will most certainly share your kind words with the team who looked after your mum. I know they will be very gratefully received.

With best wishes

Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.

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