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Care Opinion

Stomach difficulties

Posted By mc18

"Stomach difficulties"

About: Manchester Royal Infirmary / Accident and emergency

(as the patient),

I became very unwell - really bad unbearable pain in my stomach vomiting & diarrhea really bad, so severely that I had to get an ambulance to take me to a&e at manchester royal infirmary. When I got there I thought maybe I had food poisoning, they fitted in my arm an iv took blood samples gave me two codeine tablets n sent me to waiting room. I explained I couldn't go in the waiting room packed with people, I suffer agoraphobia also I had a accident personal type.

They didn't care about my agoraphobia or my accident because I vomited in a&e they just wanted shut of me. I was shaking to death, must of been a temperature but ambulance gave me two paracetamol in the ambulance so it took my temperature down. Then a nurse calls my name, I'm still vomiting, and brought me through some other doors directed me to a dr next door n was quite rude to me saying a&e is not emergency because you've eaten from a takeaway and you have diarrhea. I couldn't believe what I was just hearing how dare they.

I went in, seen doctor they told me its a bug I've picked up so therefore it was nothing to do with takeaway.

I went home and realized they left the IV in my arm I had to pull it out myself n blood dripping out of it so I pressed my finger down on it till it stop bleeding which is now a big blue bruise.

I'm disgusted in the M.R.I and the way they run n manage the a&e department it's unbelievable to think ur in safe hands when ur ill. But in a&e they do not seem to care about their patients, ur just another case to them - to a majority of the nurses in a&e. There is some nice kind pleasant few but as for the ones in the white overalls, I don't rate them one bit u don't feel in safe hands.

If I have to go hospital again then I can assure u i'll be asking to take me to a different hospital I don't trust the M. R. I anymore. 

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 17/04/2018 at 15:46
Published on Care Opinion on 18/04/2018 at 09:35

Mrs Catherine Bartlett, Lead Nurse for the Emergency Department at the Manchester Royal Infirmary is sorry to read your comments regarding your attendance to the Emergency Department (ED) and that your experience was not as positive as she would have expected. It is important to us that comments are heard and are seen as an opportunity for us to make changes and improvements to the service wherever possible.

You have explained that you suffer with agoraphobia and therefore could not sit in a room with so many people and that the staff did not consider this when attending to you and for that we apologise. You have also explained that the nurse who called you through was rude to you when you were vomiting which is very disappointing and not the behaviour expected from the staff in ED. Lead Nurse Bartlett would like to explain to you that all staff in ED are aware of the importance of good communication, good standards of care and strive to deliver care that is considerate to the needs of patients in a dignified manner. The staff regularly attend 'Customer Service Training' as part of their continual development. Within the Trust we also provide dedicated training sessions for staff in all areas and all disciplines in relation to the Values and Behaviours that the Trust expects staff to demonstrate in each and every interaction with patients. Lead Nurse Bartlett can confirm that all ED staff have undertaken this training. In order to support staff awareness and to monitor standards of care in dept they are supported by dedicated Matrons who monitor closely the care that is being delivered to our patients. Lead Nurse Bartlett can assure you she will share your concerns with the staff to ensure they are made aware of the impact this has had

In regards to the needle left in your arm, this is absolutely not acceptable and staff should always check that any cannulas are removed prior to discharge from the department. It is unclear how this happened as the staff are usually very thorough when discharging patients from the department but once again may we apologise for the distress this has caused you.

We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience when you visited us, which would also enable us to identify the specific issues you are referring to. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk quoting reference number PO17/0422 they will be able to discuss this with you.

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