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"Disgusting Treatment"

About: Prospect Park Hospital

As a long term user of mental health services, I was used to being treated quite well, until I moved home, I still came under the same hospital and department, but needed to be dealt with by a different sector within the cmht (north/south). That’s when the problems started, I lost my care coordinator and was never given another, I was prescribed a prn medication for anxiety by a consultant psychiatrist, but my GP refused to prescribe it, then the psychiatrist refused to speak to me or give me another appointment because he said he’d discharged me, a fact he forgot to mention to me, I phoned on average twice a week for the last 8 months until I was given an appointment, hope at last, but no, they said I’d been under the service for ‘too long’ and couldn’t offer me anything new in therapy and or medication changes or prn medication, and they actually mentioned that I no longer needed to phone the cmht to ask for a care coordinator. Disgusted isn’t even close to how I feel, it makes you feel that self harm and such drastic actions are the only thing they respond too.

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Responses

Response from Prospect Park Hospital 6 years ago
Prospect Park Hospital
Submitted on 19/03/2018 at 16:24
Published on nhs.uk at 17:07


Dear Sir or Madam,

Thank you for your posting and I am sorry that you were dissatisfied with the service provided by the Community Mental Health Team. Please contact me, in confidence, so that we can discuss this further and provide you with a full response. Alternatively, you could contact your local Healthwatch organisation for assistance. Contact details can be found on our website; www.berkshirehealthcare.nhs.uk

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Tel: 0118 9605027 e mail: BHT@berkshire.nhs.uk

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