This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Atrocious"

About: The Station Practice

The reception staff are not respectful enough. I’ve had to move surgeries. I am supposed to attend the practice every 21 days for a review and picking up a prescription but that seems very impossible due to the lack of respect and organisation. I have now started suffering from side effects due to not receiving my medication on time. My family and I do not get treated with enough dignity, I don’t understand why some people find it difficult to have basic customer service. I am truly disappointed with the service.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Station Practice 5 years ago
The Station Practice
Submitted on 06/01/2019 at 18:36
Published on nhs.uk at 19:05


Thank you very much for your feedback. We are sorry that you have experienced difficulties with the surgery. Your comments are noted and we will continue to work to improve our service.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k