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"staff ignored me"

I was at Ash Villa for sixth months and I was not given any kind of therapy for the first three months. Staff were very ignorant and didn't notice how many patients had contraband and ignored all of my self-harm. I had a severe eating disorder whilst at Ash Villa and none of the staff cared. I went over fourteen days without consuming anything other than Lucozade once staff noticed that I wasn't eating (which was only after nine days). The staff made unhelpful comments about my refusal of food and straight out told me that I 'didn't have an eating disorder' which made me even worse. I was also allowed to discharge myself after three days of not eating anything at all. Staff had no a severe lack of knowledge and also very frequently upset patients. This unit watched me as I wasted away, they ignored my self-harm, they ignored my rapid 10kg weight loss in two weeks. The staff were careless.

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Responses

Response from Heather Hunt, Patient Experience Advisor, Lincolnshire Partnership NHS Foundation Trust 6 years ago
Heather Hunt
Patient Experience Advisor,
Lincolnshire Partnership NHS Foundation Trust
Submitted on 20/03/2018 at 09:39
Published on Care Opinion at 09:49


At Ash Villa we were really sad to hear that a young person who was a patient at Ash Villa felt ignored around their difficulties eating and that they had felt that during their time with us that they hadn’t received any therapeutic support. Ash Villa staff are committed to providing support to young people with complex needs including eating difficulties and their Eating Disorder pathway has recently been reviewed by NHS England who were satisfied that the care provided was of a good standard. We wish this patient all the best for the future and will share their comments with staff so that we can ensure that other young people do not feel the same.’ Caroline Sanders Service Manager Complex CAMHS

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