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"Postnatal unit is a disaster"

About: St Thomas' Hospital / Maternity care

Antenatal care at st thomas is very good and

I would definitely recommend.

Postnatal care is like whole different hospital!

Midwife's were unpleasant, not attending to patients needs, bells ringing and no one is coming . After having c section I was left alone, no one explained when I should be walking and what to do.

Midwife didn't give me My medications one day because I wasn't in my bed ( I went to see my baby in NICU) no one explained what time I should be taking my meds.she blamed me for that.

The same midwife forgot to give me discharge letter and another 2 letters which I have been given 2 weeks afterwards when I attended my postnatal apt.

Another midwife was never there it took her whole day to take ouy my painful cannula, had to ask her 3 times and it felt like I'm wasting her time.

When I was expressing my milk kitchen lady left my curtain open when she collected my tray from my lunch . Support worker was there to change the bed and didn't close it .I was after my c section and it was difficult to move.I've asked support worker to close the curtain and she said "yeah" and walked away leaving it half open so I still had to get up which was Painful.

I think it's a disgrace some people shouldn't work there if they don't care for another human being

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Responses

Response from St Thomas' Hospital 6 years ago
St Thomas' Hospital
Submitted on 09/04/2018 at 18:03
Published on nhs.uk at 19:06


Thank you for your feedback. Whilst we are pleased to hear that your experience of antenatal care was a positive one we are very concerned about your experience on the postnatal ward. You have raised a number of issues including some relating to care during your time on the ward and we feel these would be best dealt with via our complaints process. If you would like to contact our complaints team on complaints2@gstt.nhs.uk or 0207188 3514 they will able to assist you.

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