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"Awful experience ..."

After using all my courage to seek help after years battling with depression. Gp referral was made as I had hit an all time low.

So after 1hour 20mins sat pouring my heart out and left feeling vulnerable for bearing my soul I was told I would definately need to be put forward for some form of counselling as years of previous abuse and emotional torment had left some emotional scars that I was struggling to deal with.

After being told I would be called the following week...this never happened so I chased them up. I then received a letter of my review...some information was twisted and some purely not true as had been taken down wrong. The rest I feel made me feel I was over reacting or had classes me as a big drinker, I had admitted drinking worsened my symptoms but certainly not dependant on drinking ..

I feel like the whole experience has added to my anxiety and depression and I certainly wouldn't want to let my guard down again to be left feeling belittled and ashamed that I have sought help from what i thought were kind caring professional people.

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Responses

Response from Desborough House 6 years ago
Desborough House
Submitted on 11/04/2018 at 16:49
Published on nhs.uk at 18:06


Thank you for posting your feedback on NHS Choices.

I am sorry to hear your experience of the Desborough House has not been as positive as we would hope. If you would like to speak to a Customer Experience Advisor regarding your concerns, please don't hesitate to call 023 80 874065 and we will be happy to help you.

Alternatively if you would prefer to telephone Desborough House and speak to the Nurse Team Leader, they can discuss your experience with you, to see how they can address the issues you have raised.

I hope this is acceptable.

Kind regards

Julie

Complaints and Patient Experience Advisor

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