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Cancelled appointments

Story from nhs.uk

"Cancelled appointments"

About: University Hospitals Birmingham NHS Foundation Trust

I usually have a annual check up with the cardiology dept plus an echocardiogram and heart monitor check periodically as I have hypertrophic cardiomyopathy. My next appointment was in March but was cancelled in January 2018. I rang a few weeks ago to ask why I hadn’t had another appointment come through but didn’t get a satisfactory answer is it it due to staff shortages or cut backs it’s unusual because the appointments have always come through to me on an regular basis up too now.

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Responses

Response from University Hospitals Birmingham NHS Foundation Trust 6 years ago
University Hospitals Birmingham NHS Foundation Trust

Submitted on 23/03/2018 at 08:59
Published on nhs.uk at 10:05

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear about the concerns you have regarding the cancellation of your recent appointment. The senior staff responsible for Cardiology are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you are happy to do this please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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