This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Bad patient care"

About: Burney Street Pms

I went to see the doctor and was concerned about an on going infection and other related issues, the reply was 'it's not like you have cancer'

no prescription

no advice

no explanation

no questions asked

I went to see another doctor at a different time about a possible infection for which they gave me antibiotic for a localised inflammation.

They checked and said I did not have a temperature.

I told them my brain also feels inflamed and painful, my heart and other muscles feel weak, with shooting pain.

They said 'it's probably because you have a temperature!'

They did not send me for any diagnostic test or listen to anything I said, just focused on what thy though was a localised inflammation.

They never ask me questions for diagnostic information. What ever I tell them voluntarily they disregard and make assumptions e.g. for an ongoing infection at another time they said it's because of winter, come spring I went back as the infection was still there - they told me it was due to hay fever !

I am shocked at such incompetent behaviour.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Burney Street Pms 6 years ago
Burney Street Pms
Submitted on 11/10/2017 at 08:01
Published on nhs.uk on 15/03/2018 at 19:01


Hello

We are sorry to hear of your experience with Burney Street Practice. We assure you that we strive to provide the best possible care to all of our patients, so are concerned that you have had the problems mentioned in your comment.

As you have entered your comment anonymously, I am unable to make direct contact with you. If you would like to discuss this further please call the surgery on 0208 858 0631.

Regards

Maxine Meech

Assistant Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k