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"Avoid at all cost"

About: Gallions Reach Health Centre

Don't bother phoning, you will never get through or all appointments taken and then you repeat the whole process the next day until you give up and yet again go to the walk in centre near the princess Alice where you get seen within a short period of time and the doctors are great there.

Receptionists here are rude and unhelpful as a general rule. Doctors are good if you get to see them in person. I have been fobbed off over the phone that I just had a cold once when in fact I had septicemia and was very poorly indeed.

My daughter needs daily medication and if she has had to triple her medication and runs out sooner than expected, I get a lecture on not ordering them sooner, they say they can't get her a prescription for two days which would mean her organs would start failing, so yet again I end up going to the helpful walk in clinic, they are brilliant and literally a life saver.

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Responses

Response from Gallions Reach Health Centre 6 years ago
Gallions Reach Health Centre
Submitted on 21/06/2017 at 10:32
Published on nhs.uk on 15/03/2018 at 18:55


Im sorry for the problems you have experienced with regard to the phone lines into the surgery.At certain times of the day they are busy so for anything that is not urgent we try to encourage patients to phone outside of the busy time.There are other ways of obtaining an appointment. For anyone over the age of 16 you can register for online access appointments,where appointments area available for internet access only you can also order repeats online as well.With regard to waiting 2 days for medication this is at the request of the local pharmacies that we make this point on their behalf, as they cannot always get repeats completed on the day due to amount of prescription they are having to deal with.

Tracey Parsons

Patient Liaison

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