"I am estremely satisfed as staff was so..."

About: Lister Hospital

What I liked

staff were very professional, polite, kinds and smiling. This is very important as it makes feel the patient comfortable and at ease. I was having an operation and i felt so relaxed, calm and treated so well that I wasn't worried at all about the operation. It was a very pleasant experience and thank you to all doctors and nurse who looked after me, well done you doing very well!!!

Story from NHS Choices

Responses

Response from Lister Hospital

Thanks for the feedback - we're so glad that you felt so well looked after. One thing on which you are absolutely right by the way - for many staff, such surgical procedures are a matter of routine. But for the patient, it can be one of the most worrying times of their life. A simple smile, being calm and reassuring - none of which costs a penny - can make a world of difference. Although it's the experience our staff aim for every time, we know that they will still be very happy to read what you've had to say.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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