I had been with this surgery for almost 3 years. Though appointments i got everytime were bit late but it's totally considerable due to high number of patients. But now i would like to give a review sadly that services are going step back. I am a new mum with premature baby and didn't know many health stuff. My baby was discharged a week ago from special care and health visitor advised me to see GP as she was having problem in feeding and breathing . She is premature so they advised me not to take any risks. Luckily i had appointment booked for my followup so i called surgery if they can see both of us in one slot but they said its not possible. I then decided to cancel my one and rebooked it for my baby as she is my only priority. When i visited, GP behaviour was very unprofessional and inconsiderate. I was in last slot for the day and they looked tired and in rush as this i can guess from services i received. When i started telling about my baby's history they stopped me saying that they know everything and i have to go further. Anyways when i started to explain after a while they said i have to repeat as they cant hear anything at this moment.
These are the actual words i am typing here, they then started asking me about her history if it was so why they had stopped me earlier? They checked her in hurry and said why i didn't pop in Wednesday. I told her i wasn't aware about clinical time and secondaly if she is sick after Wednesday and i dun wanna go to emergency as i think that problem can be solved with GP. So it means i have to wait untill next Wednesday because its my daughter's fault who fall sick after your clinical time. I also informed that HV insisted me to see GP but then they said i have waisted my time with HV also. So thats the professionalism we expect from our health providers? Especially for a baby who was in special care and needs more attention. Sadly i would like to review that services are now very bad but once i liked the surgery as most consaiderable staff.
"Very Disappointed"
About: Bannockburn Surgery Bannockburn Surgery London SE18 1ES
Posted via nhs.uk
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