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Beggars Belief

Story from nhs.uk

"Beggars Belief"

About: Spire Harpenden Hospital

I turned up on time for an appointment and it had been cancelled.

I was asked to hang around until late evening which I was unable to do.

You would think if a patient was traveling some distance and getting through Luton they would make sure they knew it was a waste of time.

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Responses

Response from Spire Harpenden Hospital 5 years ago
Spire Harpenden Hospital

Submitted on 04/07/2018 at 12:08
Published on nhs.uk at 13:06

Dear Tracy,

We are disappointed that you experienced this rare inconvenience at our hospital. We aim to fully inform all our patients about their appointment times and if there are any changes. We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service; to arrange this, please contact me on 01582 714 405.

I hope to hear from you soon.

Kind regards

Julia Salmon

Hospital Director

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