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Care and attention first class

Story from nhs.uk

"Care and attention first class"

About: Wansbeck Hospital

From entering ward15 feeling somewhat anxious I was welcomed by very friendly staff . Everything was explained to me and I was in surgery in no time. Porters, theatre staff were exceptional and most reassuring. Back to the ward and welcomed with a great cup of coffee and toast!

After care has been brilliant .

We are very fortunate to have such an excellent NHS, thanks to the caring people who keep it going.

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Responses

Response from Wansbeck Hospital 6 years ago
Wansbeck Hospital

Submitted on 16/03/2018 at 15:36
Published on nhs.uk at 17:07

Dear Rosemary,

First of all, I hope you are recovering well following your operation with us. I’m delighted that you were so well looked after by our team at Wansbeck hospital, and especially that they were able to alleviate some of your anxiety. I will ensure your review reaches the staff on ward 15 and the theatre team who did such a great job of looking after you.

I wish you all the very best and a speedy recovery.

Jessica

Jessica Mallach – Head of Patient Experience and Quality Improvement

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