"Nothing but praise for staff"

My Mum has asked me to complete this after receiving a slip on her admission to BGH a week ago - she hadn't heard of Care Opinion.  I told her what it was, as I am employed by NHS Borders and on my Induction last year had a very negative example of patient care given with no positive example to balance this out, which I thought could leave a very poor impression with the new staff about to start work in NHS Borders.

Back to my mother and what she would like me to say (she is in her 70s and has no access to computers).  She was admitted by ambulance to the BGH in the middle of the Beast from the East attacking the Borders.  From her non-urgent ambulance collection at her house through to follow-up after her discharge, she has nothing but praise for staff in A&E and Ward 16.  She was admitted with exacerbation of COPD and was in a frail state.  The care she received has been exceptional, all staff, no matter their role had time to explain what was happening to her and provided support to enable her to, very slowly, self care, and build her confidence for her to go home again, when she had been convinced she would need to go into a care home.  After her discharge and on arrival at home, we found one of her medications was missing; it was coming on for 6pm and I knew I wouldn't have much luck sorting this out with the GP practice.  I phoned back to ward 16 and the staff there went to great lengths to get her a supply of the medication she urgently needed until we could get a prescription from her GP.  A big thank you to everyone - my Mum is now back home, full of confidence and understands all the changes to her treatment with the support provided and the communication between hospital and community services.