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"Awful care after my operation"

About: Bradford Royal Infirmary / General surgery

(as the patient),

I went into the hospital, it was really bad with all the bad snow. Got there at 10am, my appointment wasn't until 11:30. I was told not to bring anything with me just a gown to wear on top of the surgery dress that they gave me. I was not offered a bed at all but just to sit in the waiting area.

My partner was told he can't wait with me as only a drop off, but other people had company, made me feel like I don't have no value.

I had no contact from the student nurse that registered me in from 10:00 - 15:30. Surgery took place from 15:30 - 19:00, back on the ward they said, I had not eaten since the day before at 7pm, we are now 24 hours later, I have still not eaten.

Nurse gave me water and all night no one came to see I need anything to eat. I had not taken my phone as I was told that I should not bring anything valuable to the hospital. I asked to make a phone call I was ignored, I asked for something to eat I was ignored. 

I felt like a lost part all alone. I have never been in hospital before so everything was new.

I suffered a lot of pain but was scared to call anyone. I was glad when it was the morning. Doctors came around. I asked if they had removed anything. All I got was "you can go home, we will discharge you".

Nurse came to discharge me and asked me do you have any pain killers at home. I asked what do you mean?

She said "then I don't have to order you any". I said I'm in pain now, can I have some medicine? She said I'll go and ask. Came back 3 hours later and gave me paracetamol. It was 2pm, I was glad my family came with food. 

The nurse came back with discharge letter, no sick note, advised I can leave without a sick note.

What about the bandages over the cuts, the needle feed in my arm do these not need removing before you discharge me? All I got "oops I forgot" from the nurse.

First time surgery but the care I got was disgusting and awful. I hope and pray to God I don't ever need a surgery again.

The whole thing, for someone who doesn't use the NHS service, I found it awful, hurtful and very upsetting.

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Responses

Response from Bradford Royal Infirmary 6 years ago
Bradford Royal Infirmary
Submitted on 19/03/2018 at 16:01
Published on nhs.uk at 16:06


Dear Najjo, thank you for your feedback, and I am sorry to hear about your experience. What you describe is not the standard of care and communication that we expect and want to provide, so I would be really grateful if you could get in touch with me so I can investigate this further. I would need some more information including your name, date of birth, address and if possible, your hospital number, which will begin MRN.

It would also be useful to know the name of the consultant who is looking after you, and the wards you were a patient on.

Please can you email me on patient.experience@bthft.nhs.uk or if you prefer you can call me on 01274 383863. I am not always at my desk, but you can leave me a message with your name and number and I will call you back as quickly as I can.

Once again, I am sorry for all the distress you describe, and I hope you will contact me so we can put it right.

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