"Bad attitude from receptionists."

I phoned the surgery this morning at 8am and went straight in to the queuing system. After being in the queue for 10 minutes it’s started to connect then I was cut off which was extremely frustrating. After god knows how many attempts I got through and went back in to the queung system. After 15 minutes it started to connect and again I was cut off. By this point I was really annoyed as I had been waiting 25 minutes for nothing. Again I rang back and waiting for 10 minutes and then it started to connect again. I was waiting and waiting for it to connect them when there was no answer I went back in to the queuing system for 10 minutes and again was cut off.

I rang back and went through the whole process again and finally spoke to a receptionist. I explained that I needed an appointment for my 2 year old daughter who was suffering from what I thought was tonsillitis and a high temperature. The reply was “I’ve got nothing today, you will have to ring back first thing tomorrow” I explain then I had been messed about since 8am trying to get through and her reply was “I’ve been sat here answering calls not cutting them off” so basically she was calling me a liar. She then said when the queuing system is full it’s not receptions fault. I explained that I was in the queuing system and it kept cutting me off. The reply from her was “complain then” needless to say I hung up, took my daughter to the walk in centre where I was greeted by very friendly, helpful staff. My daughter was seen by the doctor and was diagnosed with tonsillitis. Can’t fault the GP’s at the surgery but the attitude from the receptionists is absolutely appalling. They all need retraining on their people skills. The amount of problems I’ve had over the last few weeks as a result of reception is ridiculous but today was the final straw. They aren’t willing to help or problem solve anything all they ever say is “complain then”