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"Large Adenoma"

About: Royal Bournemouth General Hospital

Since being admitted to RBH twice in Sept 2017 The care and service I have received has been exceptional. My care initially was handled by the consultant and I felt completely at ease and informed about my condition and how to manage it.

Once the decision to operate was suggested I was moved to the care of another consultant. I cannot give enough praise to him. Whatever it took to decide on the plan he appeared to have all the time in the world for both myself and my wife, and in his eyes no question was too silly.

He was happy for me to ask for external second opinions and even sought these out for me.

After an 8 1/2 hour operation conducted by the consultant my aftercare was amazing. He visited me every day while in hospital and treated me as an individual and not as a process.

When I left and went home I had access to him via his secretary who again was fantastic.

I cannot recommend the whole GI team at Bournemouth and particularly the care I received from my consultant.

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Responses

Response from Royal Bournemouth General Hospital 6 years ago
Royal Bournemouth General Hospital
Submitted on 14/03/2018 at 09:45
Published on nhs.uk on 17/03/2018 at 02:46


Dear RHALL

Thank you for sharing your story. It sounds like you had some difficult decisions to make and we are pleased to hear you felt this process was fully supported by your consultant who took time to answer your questions and provide you with contacts for a second opinion.

We are glad to hear you were able to make an informed choice about your treatment and felt at ease, cared for and supported before, during and after your long surgery.

It must have been a stressful time for both you and your wife and we hope you are now recovering well from the surgery and starting to feel like your old self and getting back to normal life.

Your kind comments will be sent to the teams you mentioned as I know they would be delighted to read your feedback.

Regards

Patient Engagement Team

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