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"Medication"

About: Lakeside Healthcare

I attended Lakeside surgery on Friday and was prescribed cocodomol for pain relief.

I mentioned side effects on take this this previously, but agreed to take them.

I have been taking the medication and now experiencing nausea and light headiness. I rang the surgery to ask if the GP could change the medication.

I was told the first telephone call would be Thursday afternoon.

I don't understand why the GP can't change the medication, having only seen her on Friday

This is not acceptable and the only option I have now is to stop taking the medication and put up with the pain..

I have been with this practise since 1954 and luckily rarely visit the surgery, but certainly see a steady decline in service .

I expect a canned response in return as this seems to be the surgeries method of Handlng hg feedback

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Responses

Response from Lakeside Healthcare 6 years ago
Lakeside Healthcare
Submitted on 20/03/2018 at 18:03
Published on nhs.uk at 19:37


Thank you for taking the time to provide you feedback about our Practice. I am sorry to hear about the problems you have experienced. As a team we work hard to deliver the highest levels of care and support to all our patients and it is important that we hear if the level of service we have provided has fallen short of the high standards wee aim to achieve.

I would like to offer our assurance that the feedback you have provided has been taken seriously and will be used to shape our service moving forward.

We do offer a full complaints handling and patient feedback service and would welcome the opportunity to discuss your concerns with you. Please contact the surgery directly if this you would like to do this.

Many thanks

Emma Downs

Hub Manager

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