"Poor performance and poor attitude"

About: Lakeside Healthcare

Health monitoring clinics now conducted by telephone apparently- even with very elderly stroke victim who can barely talk in person let alone on the phone. Insulin dependent, no care at all have to chase for a yearly review. Very short sighted in this area,

Physio appointment asked for checked weeks later as to progress to be told not arranged and I would have to wait another 10 weeks, Asked to see a doctor to be told no, can't book an appointment. Practice too big now and patient touch lost. Shocked yes, surprised no.

Story from NHS Choices

Responses

Response from Lakeside Healthcare

We are sorry to read that you have not had a good experience at our surgery and we value your feedback to help us improve.

Please take the time to provide more specific feedback if you feel there is something you would like to discuss, we will respond fully to any comments or complaints we receive directly to the practice.

Many thanks.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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