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Appointments

Story from nhs.uk

"Appointments"

About: Brunswick House Medical Group

After not managing to get through (again) the manic 8-8.15am slot i called into the surgery after work to make an appointment.I was told the next available was in about two weeks.I was very frustrated but took it. The next day still frustrated and annoyed and in pain i decided to cancel hoping in two weeks the discomfort would have gone.I phoned the surgery to cancel as i think people should but i waited 13 minutes.I mentioned this to the call handler who replied i had only waited 5.(myself and mobile had obviously got it wrong).The call handler was very abrupt and not even a thanks or goodbye.Doctors when you manage to see them are great but the system you have at the moment is pathetic.

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Responses

Response from Brunswick House Medical Group 6 years ago
Brunswick House Medical Group

Submitted on 19/02/2018 at 12:43
Published on nhs.uk on 13/03/2018 at 16:58

Thank you for your feedback regarding your concerns arising from your experience of Carlisle Healthcare.

I was sorry to learn of the problems you experienced in trying to get an appointment and can appreciate your frustration.

I can assure you that this is not the level or service we would wish for our patients.

To allow an investigation of your concerns to be undertaken I would be grateful if you could contact me at the surgery on 01228 588121 or via our website http://www.carlislehealthcare.co.uk/

I am pleased you have taken the time to bring your concerns to our attention.

We welcome all patient feedback as this provides us with a valuable insight into our services from the patient’s perspective and can inform service improvement.

Becky Foster

Patient Liaison Officer

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