"after a traumatic start I have nothing..."
About: Basildon University Hospital Basildon University Hospital Basildon SS16 5NL
Posted by M***********d
What I liked
my overall treatment & care on Bulphan ward was excellent My compliments & thanks to all the staff.
What could be improved
On my arrival by Ambulance at A&E with a suspected broken wrist & in serious pain the nurse in charge who seemed to be in a bad mood.She did not acknowledge my presence for
about 10 minutes then just felt the back of my hands & told the ambulance man to take her round to triage which was in fact the general waiting room.I was still in severe pain & had to stay there for over 2 hours with no follow up inspection until finally seeing a docter whose first words were along the lines of (well we can see that we don't need an x-ray to see that that is broken !) I was then offered pain relief for the first time since my arrival in the form of morphine.The wrist break was so bad that I had to have an operation to repair it & the treatment that I received was first class.However my complaint is that whilst not wishing to jump the queue I appeared to be the only person in the waiting room in distress & i feel that I was let down by the triage system which could have acted sooner & therefor eased my pain earlier than it was.
apart from my issue with the triage system I received excellent treatment from then on & would like to thank trama team & the consultants
I just hope that my comments go some way to bringing to attention the need for a more caring approach to the triage system