"Not patient focused"
About: University College Hospital University College Hospital London NW1 2BU
Posted via nhs.uk
What I liked
The reception staff were efficient and polite
What could be improved
The woman who met me for my CT scan appeared a little detached and didn't apologise for the delay- I'd had to wait for 40 minutes - nor did she introduce herself.
Whilst I was having the ct scan a man walked in, unannounced and carrying a large cardboard box, placed it on the floor behind me.
I felt like I was in the way!
I would like the staff to introduce themselves in future, apologise if there has been a delay in seeing someone. I'd like them to remember that the patient is their priority and without them their role would be non-existent.