"Appaulling behavour by Practice Manager"

I have been with this practice for over thirteen years and this review is based on the experience I have had with the practice manager. I am asthmatic and have repeat prescriptions of medication. I normally obtain these via the doctor directly or calling through and arranging for them to be sent through to a pharmacist. I called today and spoke to a receptionist to obtain a repeat prescription and she advised that they don't take them over the phone and never have. I advised the receptionist that I had done so on many occasions and asked if she was new to the practice, she advised me that she wasn't and that could I could not have done that. I asked to speak to the practice manager as I wasn't lying and wanted to find out what was going on i.e. had they changed their policy? The practice manager from the beginning of the call spoke to me in an extremely rude manner, she advised me that she agreed with the receptionist and they had never produced a repeat prescription in that way. I advised her that I wasn't lying and to check my record, before I could finish my sentence she interrupted me to advise that she didn't have to do that, I asked her why she was talking to me in that tone and she said she was being 'firm' with me to put her point across, I advised her that I was not a child and didn't need anybody to be firm with me, that her tone was uncalled for and that she wasn't being firm, she was being unnecessarily rude! I also advised her that I was asking her to check my record to show that they had not received written requests and that I had indeed received prescriptions in this way. She went on to advise how going forward how I could obtain a repeat prescription and that she would talk to her staff. At no time was I rude to either the receptionist nor the practice manager, therefore the hostile behaviour of the practice manager was unwarranted. Bottom line is its seems that some of your staff have deviated from your practice policy and judging by your behaviour with me, I pity them!