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Shoddy protocol and incompetent admin

Story from nhs.uk

"Shoddy protocol and incompetent admin"

About: The Deepings Practice

I booked my daughter in for an MMR jab ...when she arrived, the nurse had no record of what

I had booked for her, so just "presumed" she needed meningitis "because they all do" and her tetanus booster was due, so just gave those instead. I had asked Dad to take her because I had to take my son to hospital at same time...they wasnt too clear about what jab's she has had, but I felt it would be OK as I had clearly stated what I was booking her in for!.. I had clearly stated "I need an appointment for my daughter to have an MMR"...no record of this, not in notes, on screen or anywhere for Nurse to be aware of it. So just vaccination based on "presumption". Well, the presumption was wrong. I even repeated back to the receptionist when I booked, so "she is booked in for some blood test. and the second appontmne tis for her to ahve the MMR" because of previous mistakes at this practice with communication and an inability to follow a process or listen.

If you can register anywhere else, do so.

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Responses

Response from The Deepings Practice 6 years ago
The Deepings Practice

Submitted on 13/07/2017 at 10:13
Published on nhs.uk on 12/03/2018 at 17:25

Unfortunately as this post is anonymous and so we are unable to contact you directly to discuss your concerns.

We encourage patients to raise their comments or concerns directly with the practice in order that we have the opportunity to discuss the issues and hopefully resolve them to mutual satisfaction.

Thank you.

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