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"Very happy with Spa Medical except in one area"

I was very happy with all aspects of the treatment I received except in one area,I said at my assessment visit and the visit for my op that I am allergic to certain adhesives,this for some reason did not get passed on or was ignored,and I now have a rash and some oozing on the right side of my face. This sort of information not being passed on may seem trivial to some but in some cases it can be most important.

I found the staff to be very friendly and at the same time professional.

the building itself is very nice but could use a bigger car park

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Responses

Response from Medical Centre 6 years ago
Medical Centre
Submitted on 17/03/2018 at 11:01
Published on nhs.uk at 12:06


Hello there,

Thank you for leaving a review following your recent experience of cataract surgery in Newton-le-willows. We really value patient feedback as it assists us to evaluate our service levels.

We are so sorry to hear their was a lack in communication regarding your allergies and your comments have been passed to our senior management team for investigation, we take all our patient feedback seriously and please accept our sincere apologies for causing any distress,

We trust you are enjoying your improved vision and thank you once again for your review.

Kindest regards,

The SpaMedica Team

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