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"Mixed reviiew"

About: City Hospital / Maternity care

I had a mixed experience.

The staff during my labour were fantastic. Due to a complication I was the labour suite and was made to feel secure and comfortable. Midwives were excellent.

The consultant on the other hand had a poor bedside manner in that he simply told you what was going to happen with little justification as to why.

His assistant on the other hand would explain when asked. This happened throughout - for example, I was told that I would only have one hour to push and after the labour I was taken theatre for stitches but was never told how badly I had torn or even why until the next day.

The ward itself was noisy and a bit cramped. I didn't feel rested and I felt sorry for the nurses who were stretched.

The night was the worst- I was on the bed near the nurses station so got no rest due to the strong light coming into my cubicle.

I was numb from the legs down due to medication and one nurse was particularly rude when I pushed the bell and requested for someone to pass my baby to me so I could change her nappy.

She told me to just reach over and get on with it as she is too busy to respond to such a request! I won't be coming back to city again.

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Responses

Response from City Hospital 6 years ago
City Hospital
Submitted on 05/04/2018 at 16:35
Published on nhs.uk at 17:07


Congratulations on the birth of your baby and thank you for taking the time to share your feedback. We are pleased that you found elements of our care to be excellent however concerned and sorry that not all of your experiences of our care have been positive. If you would like us to investigate this further, please contact Rachel Carter, Group Director of Midwifery, by email (rachel.carter14@nhs.net) to allow us to do this. Thank you once again for your feedback. Kind regards, Toby Lewis, Chief Executive.

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