On Friday , at about 5.15pm I phoned the hospital and was put through to ward 7B.
I was asking about my cousin who was admitted some two weeks ago.
The member of staff who answered the phone stated that she could not give details over the phone which is correct. I stated that I live in surrey and was unable to visit ,she did say he making progress. My complaint is that before I could ask her to pass my best wishes on to him she put the phone down.
As a trained nurse and having done my training at Halifax be it many years ago we were told to respect the persons both on the ward and on the Phone.
I look forward to your remarks on this matter
Regards
Julie Payne
SRN, RMN BA.
"Ward 7b staff"
About: Calderdale Royal Hospital Calderdale Royal Hospital Halifax HX3 0PW
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