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"Better to go to Loughborough than bring a child..."

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Accident and emergency

We went to children’s A and E around 5 am there was no one there waiting. Our son was vomiting having breathing problems and crying of a stomach ache. They put him in an observation room with some liquid to take. Throwing up and stomach pains persisted but the doctor who was supposed to attend to him kept saying he would come in a couple of minutes for a good 2 hours he didn’t attend to him. We asked if they could give him something for the tummy ache and the nurse said she would come with it and she never came back. After being there until 9.30 we just asked to leave as we saw that the staff were clearly not interested in helping us instead we just had to keep sitting. They said oh yeah if you want to go it’s ok you can just go with the doctor who had said he would come not bothering to offer an explanation. So we left without further treatment and may just go to Loughborough walk in where he has been attended to before with much better care and speed.

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Responses

Response from Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus 6 years ago
Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Submitted on 14/03/2018 at 13:19
Published on nhs.uk on 16/03/2018 at 02:44


Thank you for taking the time to share your feedback and concerns. I am sorry to hear that you were unhappy with your son’s care. We are keen to investigate this further. Could you make contact with our Patient Experience Team on the following contact details: 0115 924 9924 ext. 66623 alternatively you can email: QMCPET@nuh.nhs.uk so we can find out more and respond appropriately. Once again I am sorry to hear of your concerns.

Kind regards,

Jane Newton, Matron, Emergency Department

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