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Ankle joint X-Ray, Consultant and Plaster Room

Story from nhs.uk

"Ankle joint X-Ray, Consultant and Plaster Room"

About: Royal Blackburn Hospital / Trauma and orthopaedics

Two weeks after ankle joint replacement surgery I attended the Plaster Room after an x-ray and being seen by the consultant who performed the surgery.

Waiting times to see all three were minimal (Less than ten minutes); the system appeared to be running smoothly though there were many patients waiting in all areas. Staff were busy.

Everyone who dealt with me was extremely pleasant, polite and helpful as well as professional.

In the Plaster Room the staff replaced my temporary pot with a full one and I could even choose the colour. The staff were extremely busy but frequently checked I was OK whilst waiting for my pot to harden.

All in all I was in and out of the building in about an hour . Remarkable!

Thanks everyone and keep up the good work.

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Responses

Response from Royal Blackburn Hospital 6 years ago
Royal Blackburn Hospital

Submitted on 12/03/2018 at 07:59
Published on nhs.uk on 13/03/2018 at 02:41

Thank you for taking the time to tell us about your recent visit to the Plaster Room within the Orthopaedics Department at Royal Blackburn Teaching Hospital following ankle joint replacement surgery.

It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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