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Care Opinion

Great Cannock's Shinning star

Story from nhs.uk

"Great Cannock's Shinning star"

About: Cannock Chase Hospital

What I liked

Cannock has in my opinion something to be proud of at last.My stay in Hilton Main ward enligtend

me as a tax peyee of what the NHS should be like Nation wide.

The treatment I recieved from entering the hospital to discharge was faultless ,from the theater stafff including consultants,nurses & porters brilliant.

The ward nursing teams most proffesional & carring, yet being able to emmit reasurance to the patient of a posetive return to good health.

The cleaning staff & auxilaries just great.

Please don't advertise this report in the newspaapers the AAA rating will have none ill customers wanting to book an overnight stay. Thank you all at Hilton Main ward don't let the management change a thing .A copy of this corespondance forwarded to Downing Street website.

What could be improved

May stay would have been perfect if the management could have organised the meals menue

although being orderd on day 2 it was't untill day 4 that my first choice arrived.

In between those days although the quality of the food being good it was someone elses choice & not mine.

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Responses

Response from Charlotte Garrity, Communications Officer, Mid Staffordshire NHS Foundation Trust 12 years ago
We are preparing to make a change
Charlotte Garrity
Communications Officer,
Mid Staffordshire NHS Foundation Trust

Submitted on 16/06/2011 at 16:07
Published on Care Opinion at 22:31

Thank you for sharing your experience of Hilton Main Ward and indeed the hospital in general with us. We are delighted by your comments and will ensure that the Matron in charge of the ward recieves a copy so she can share them with staff. It is very reassuring to hear that you were impressed with staff at all levels from the porters and the cleaners to the nurses and consultants.

I am sorry to hear your disappointment regarding the food choices and will make sure this is raised with the ward and the catering department so that we can use your feedback to improve the service we provide to our patients.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Cannock Chase Hospital 12 years ago
Cannock Chase Hospital

Submitted on 16/06/2011 at 17:37
Published on nhs.uk on 17/06/2011 at 04:01

Thank you for sharing your experience of Hilton Main Ward and indeed the hospital in general with us. We are delighted by your comments and will ensure that the Matron in charge of the ward recieves a copy so she can share them with staff. It is very reassuring to hear that you were impressed with staff at all levels from the porters and the cleaners to the nurses and consultants.

I am sorry to hear your disappointment regarding the food choices and will make sure this is raised with the ward and the catering department so that we can use your feedback to improve the service we provide to our patients.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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