Found myself here last night, Wed 7 April with my daughter suffering from unknown wrist injury. Directed by her GP as being the only place where she could get someone to take an xray and give instant advice. Personal details taken immediately but after that we sat for 4 hours watching people come and go without a clue whether we were in a queue, whether our file had been lost, how long we would have to wait. To be quite honest it felt like we were in a third world country. Many people were standing including mothers with children because of lack of seating. Some patients were abusive, some were delivered in wheelchairs by ambulance who were easily able to walk, yet wheelchairs did not seem to be available for someone with an injured leg who was hopping around. One patient was continually coughing and vomiting into a small hand held cardboard tray. He was taking no notice of young children in his vicinity and obviously spreading germs everywhere. It was a dreadful experience until we were out of this area. No complaints at all then and staff were very pleasant, polite and helpful.
"Not a pleasant experience"
About: Queen Elizabeth Hospital Birmingham Queen Elizabeth Hospital Birmingham Birmingham B15 2WB
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