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Hard working caring staff in difficult...

Story from nhs.uk

"Hard working caring staff in difficult..."

About: Royal Lancaster Infirmary

What I liked

My mum was admitted to ward2 at RLI ,the care she received was excellent from the nursing staff and the doctors.She was treated with respect and kindness at all times even though it was always very busy,.

What could be improved

Unfortunately mum passed away on the ward and at various times before this happened we had conversations with the doctors about her prognosis and there were no suitable rooms for relatives to be told upsetting news about their loved ones. We were in the office and the phone was constantly ringing ,making it difficult for all involved.

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Responses

Response from Royal Lancaster Infirmary 12 years ago
Royal Lancaster Infirmary

Submitted on 24/06/2011 at 12:02
Published on nhs.uk on 25/06/2011 at 04:00

Thank you for your kind comments. We were sorry to read about your mum and offer our sincere condolences to you and your family. We will pass your message onto the teams involved, including your comments regarding the need for a private room for discussions.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

If you would like to be kept informed about developments at our hospitals, then please take a moment to sign up as a public member, you can do so via our website: http://www.mbht.nhs.uk/trust/how-to-become-a-member/. In addition you can also follow us on twitter www.twitter.com/UHMBT and via Facebook at www.facebook.com/UHMBT.

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