"I feel I have been badly treated"

About: East Kent Hospitals University NHS Foundation Trust Eastern and Coastal Kent PCT / District nursing William Harvey Hospital

(as the patient),

I feel that I have been treated with the upmost disrespect by staff at William Harvey. I am very ill and it now makes me not want to go to hospital anymore to get treatment. I found some of the staff who cared for me were so rude and ignored what I said. They have taken my jewellery and not given it back. I'm disgusted I have never been treated this badly in all my life.

I am concerned that I am on the wrong medication. I feel that it's not helping anything, and it's making things a lot worse for me and my two children. I hope this website actually does read these stories and does something about them if not it can only get worse from here.

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Response from Patient Opinion

Response posted on behalf of East Kent Hospitals University NHS Foundation Trust:

I am deeply saddened to learn of your experience whilst you were with us at the William Harvey Hospital. We take great pride in being able to offer those who use our services the best possible efficient and compassionate care and I can only apologise to you and your family for any distress we may have caused.

I would like to be able to take immediate steps in ensuring we resolve a number of areas you have highlighted in relation to staff attitude, your lost jewellery and your current medication. I would be grateful if you could provide your contact details so that we can discuss together the best way forward, you can also make immediate contact with our Patient Experience Team who will be happy to help in anyway they can, either by telephone on 01227 783145 or via email at patientexperience@ekht.nhs.uk

Once again, please accept my sincere apologies and I look forward to hearing from you.

Steven Hams

Deputy Chief Nurse and Head of Quality

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