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"Not recommend"

About: The Whittington Hospital / Maternity care

I gave birth at Whittington hospital in April 2016. It was a intense and fast labour and I was almost completely not taken care off during the time. Every time I needed help they came in 30 mins later. This experience has left me traumatic memory which still appears in nightmares.

I was left at triage for almost two hours without a single midwife being there for me or reassure me or support me, until I felt like pushing. I begged for epidural but they only told me that I hadn’t reached their criteria to go to labour ward. They only reponded when I told them that I felt like pushing and they found me already 8cm dialated and rushed me to labour ward.

I felt completely hopeless and scared during the two hours left alone at triage. Today I learnt that it is not to the standard that a woman is left at triage for too long. The norm is less than 30min. Apparently the team was not doing their job at that moment.

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Responses

Response from The Whittington Hospital 6 years ago
The Whittington Hospital
Submitted on 14/03/2018 at 09:19
Published on nhs.uk at 13:06


Hello,

Thank you for taking the time to provide a review regarding our maternity service.

We are very sorry to hear about the poor experience you had when you gave birth and that the service you received did not meet the standard of care that we aim to provide to our patients.

If you would like to discuss your concerns further, the PALS & Complaints team would be happy to hear from you.

You can contact them on 020 7288 5551 or via email at whh-tr.whitthealthpals@nhs.net.

All our best

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